NEED YOUR OPINION: Am I being difficult?
I received this email from Comcast today (I verified it with a rep — see below — that it was from them and not a phishing scheme). It arrived in my Spam folder and had a misspelling in it, so I thought it was fake. Apparently not.
I’m not trying to be antagonistic here, I just want an outside opinion to make sure I’m not crazy. Read through and leave your comments on this page, then I’ll Tweet the link to them and let them work it out. Tell me (A) does this email look like a phishing scam to you or not and (B) do you think it’s appropriate to advertise this way? Personally, it gives me the same feeling I get when a magazine I don’t subscribe to sends me an advertisement in the mail that looks like a bill in the hopes that my wife will send them money without checking with me. It’s shady, and those companies are way too big to be making money on petty cons. I mean, at the very least, it’s a flat out lie, right? There was no problem with my information.
All that aside, here is the EXACT text of the email:
From: “Comcast Billing” <firstname.lastname@example.org>
Sent: Friday, September 17, 2010 9:50:34 AM
Subject: IMPORTANT: Billing Problem
Dear Comcast Customer,
We were unable to process your billing details. Did you recently change your bank, phone number or credit card?
To ensure that your service is not interrupted, please update your billing information today by clicking here https://cspay.comcast.net, After a few clicks, just verify the information you entered is correct!
Comcast Member Services Team
P.S. The link in this massage will be expire within 24 Hours . You have to update your payment information
Please do not reply to this e-mail as we are not able to respond to messages sent to this address. Copyright 2010. Comcast. All other trademarks are properties of their respective owners.
One Comcast Center
1701 John F. Kennedy Boulevard
Philadelphia, PA 19103-2838
CONVERSATION WITH COMCAST REP:
Rowena > Thank you for the information. Please give me a minute or two while I pull up your account.
Matthew_ > if that email is legit, you need to get your people to run a spell-check on it.
Rowena > I understand, Matthew.
…20 minutes pass while my account is accessed…
Rowena > Are you enrolled in automatic payment, Matthew?
Matthew_ > no
Rowena > I see. The message is actually a marketing strategy for you to enroll in automatic payment.
Rowena > I was able to check that since your account is current and active, you may have that email disregarded.
Matthew_ > okay. it went direct to my spam folder and had that misspelling in it (‘Massage’ instead of ‘Message’) so I thought it was phishing and that you would want to trace it
Rowena > By the way, I am sorry for the typographical errors on the email.
Matthew_ > i don’t care, it just makes it look more suspect
Rowena > Please accept my sincerest apologies on behalf of my email colleagues, Matthew.
Matthew_ > 😉
Rowena > Thank you so much for understanding.
Matthew_ > so this is a ploy to get me to sign up for something? “We were unable to process your billing details. Did you recently change your bank, phone number or credit card?”
Matthew_ > doesn’t that look shady to you? like there’s an emergency that is going to affect your bill or service or both?
Rowena > It was actually to double check as well if your email is a working address.
Matthew_ > okay, thanks for the information.
Rowena > I am happy to be of service, Matthew.